Can I create a Support Centre account for a colleague or my Web Designer?


	10 Sep 2010

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	Can I create a Support Centre account for a colleague or my Web Designer?

Solution Yes, we will allow them to have their own login and request support from us for your account.

How to do this:
1. Login to the Billing Area and add their email address to your account. To do this select Client Info, then scroll down to the "Alternate E-mails for this account" section. Note: once added, they are automatically selected to receive notifications and invoices, you should remove these if you only want to grant Support Centre access.

2. Login to the Support Centre and raise a support ticket. Please provide the persons full name and email address (already added to the Billing Area). We will add them to the database and email their login details to them.

3. You must leave their email address in the Billing Area if you want them to have continued access to the Support Centre. If you remove their email address, they will not be able to login or email support tickets. If you decide to later add the same email address in the Billing Area, they will have full Support Centre access again, but will need to login to the Support Centre to activate their account before they can email tickets to us. Note: if you wish us to remove the Support Centre access or change the password, you (the main account holder) must raise a support ticket.

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28 Feb 2007 03:56 PM

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